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BusinessTrust Code of Practice (Outline)

1. Identification
Legal Identity of Trading Parties
   
Disclosure of Business Terms            
 
2. Legitimate Transactions
Transactions
Pricing

3. Company Profile and Business Information
Company Information

4. Communications
Advertising and Promotions

5. Capacity For Fulfilment
Confirmation of Orders
Acknowledgement of Orders

6. Quality of Products/Services
QA Procedures

7. Intellectual Property Practices
Patent
Trademarks
Registered Designs
Copyrights and Related Rights

8. Timeliness of Delivery
Delivery time schedule
Delivery arrangements

9. Payment
Payment arrangements
Modes of payment

10.Privacy
Accountability
Specifying Purposes
Consent
Limiting Collection
Limiting Use, Disclosure and Retention
Accuracy
Safeguards
Openness
Individual Access and Correction
Challenging Compliance

11.Dispute Resolution
Procedure for handling complaints
BusinessTrust Dispute Resolution Unit

12.Information Security
Anti-Piracy
Access Control
Application Security
Cryptography
Database Security
Network Internal
Network Perimeter
Operational Security
Physical Security
Policies and Management