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ConsumerTrust Code of Practice (Outline)

                    

I.         Disclosure

·          Identity of Merchants

·          Terms and Conditions

·          Transaction

·          Pricing

 

II.        Communications

·          Advertising and Promotions

 

III.        Fulfilment

·          Confirmation of Orders

·         Acknowledgement of Orders

·          Payment

·          Delivery

 

                        IV.        Dispute Resolution

 

V.         Security

·          Information Security

·          Information Availability

·          Security Monitoring

 

VI.        Privacy

·          Data Quality

·          Disclosure

·          Consent

·          Right of Choice

·          Right of Access

 

VII.       Child Protection

·           Online Practices

·        Children's Privacy Protection