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Quick View of ConsumerTrust
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| Description |
Global Reliability Programme
initiated by CommerceNet Singapore, administered
by CommerceTrust Limited.
Merchants contract to affirm commitment
to the ConsumerTrust Code of
Practice.
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| Focus Areas |
Commit to best practice and privacy
disclosures.
Ensure truthful and accurate advertising.
Provide consumers with fair, transparent,
timely and affordable means to settle disputes
and obtain redress.
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| Issues covered |
Code of Practice focuses mainly on
Disclosure, Communications, Fulfilment, Dispute
Resolution, Security, Privacy and Child
Protection.
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| Security |
Merchants to put in place a set of
information security policy and maintenance that
governs the operation of their
business.
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| Redress |
Merchants should have in place a
satisfactory complaint handling
mechanism.
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| Enforcement |
Withdrawal of trustmark. |
| Deliverables |
Independent audit and random checks on compliance.
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